Shipping Information

 

1. Standard Delivery

Delivery services are only applicable to the Philippines. Delivery days are Mondays to Saturdays, 08:00 to 19:00, excluding public holidays in the Philippines. Please expect slight delays in delivery during sales and promotional periods.

The standard delivery schedule is as follows:

• NCR – 1 to 3 working days
• Luzon – 3 to 5 working days
• Visayas – 3 to 7 working days
• Island – 5 to 14 working days

Due to geographical restrictions, some locations may be deemed as out of serviceable areas. For such cases, you will be notified to arrange an alternate address for the delivery.

2. Shipping Fee

• ₱250 for NCR
• ₱300 for Non-NCR
• Free shipping on all orders (no minimum spend) for Members; Join now, it's free!

3. Shipping Status

You can track the delivery status of your order here. Once your order has been scheduled for delivery, you will also receive an SMS notification on the day of delivery from our partner courier.

Should you require any further information, kindly contact us at support@molten.com.ph for assistance.

4. Missed Delivery

If you are unable to receive your package at the scheduled delivery time, our partner courier will attempt delivery up to three (3) times.

4.1 If your delivery address is located in a central area, we will arrange to deliver the package until third attempt. However, if the third attempt is not successful, your full order will be considered cancelled.

4.2 If your delivery address is located outside the central areas, your full order will be considered as cancelled after the first attempt.

For further inquiries on delivery and shipping concerns, please feel free to contact us at support@molten.com.ph for assistance.