Return Guidelines

Thank you for visiting Molten Philippines! While we hope you are happy with our products, if you are not completely satisfied with your purchase, you may return it to us within fifteen (15) days from the date you received it.

RETURN AND EXCHANGE POLICY

NON-EXCHANGEABLE, NON-RETURNABLE & NON-REFUNDABLE ITEMS

  • As proof of purchase, the order invoice or delivery receipt must be presented. The product being returned or exchanged must not be used, in new condition and returned in original packaging. If the above conditions are not met, we reserve the right not to accept the return and will proceed to send the product back to you if deemed necessary.
  • The product shall only be approved for Return/Exchange if:
    • The wrong product was ordered,, and you wish to exchange for the correct product, subject to stock availability,
    • The product received is different from the actual item ordered,
    • The product has a factory defect, or
    • The Product has missing parts.

    Should we find that the returned product does not meet the requirements aforementioned, the item will be refunded back to you less the delivery fee and your order will be considered as cancelled.

  • Shipping fees are non-refundable.
  • Items on any sales promotion cannot be returned for exchange or refund unless defective
CANCELLATION

Please contact our customer service at [email protected].

RETURN YOUR PURCHASE

You may choose to return your items by logging in to your account and filing your item for a return, or you may contact our Customer Support team through [email protected]. Our courier will then pick up your item for return. There will be no additional charge if the return is approved.

REFUND

Once your return is approved, the credit will automatically be returned to your credit card or original payment method or designated bank account, whichever is applicable. Cash or over the counter payments may opt for an E-Voucher that can be used on PlayitRight.

Refund Time Frame:

  • E-Voucher - within 3 working days (see mechanics here)
  • Credit Card - within 15 banking days (depending on your bank policy)
  • Debit Card- within 45 banking days (depending on your bank policy)
  • Cash on delivery (“COD”) & over-the-counter (“OTC”) - within 30 banking days (your bank details will be required once the refund is approved)
  • GCash/Grabpay – within 7 working days

Molten Philippines reserves the rights to withhold any refund if your original item has not reached our warehouse.

If you have other concerns or need further assistance, you may send us an email at [email protected].